How to Choose the Best Social Media Analytics Software?

Uncover the importance of solid social strategy and brand management, and learn how to choose the best social media analytics tool to overcome your brand’s unique challenges.


Among small business owners, social media marketing isn’t always top priority. One common misconception is that it’s not vital in the early stages of business growth, and that it becomes increasingly necessary as exposure to the market increases. But, in truth, social media is a driving force of business growth from the very beginning. It’s essential from the earliest of stages, but it’s not easy. Social media marketing can be complex. It adds tasks to your team’s workflow, and with more processes comes more potential for bottlenecks and problem areas. But it’s important because your audience is on social media, and they’re talking about your brand!

The world population has grown to over 7.8 billion, by now, and nearly one in four humans on this planet has a Facebook account, says marketing expert Neil Patel.

Facebook, quite literally, is beginning to take over the world. 68% of people in North America use the platform, and the percentages for similar countries are equally staggering. In some ways, Facebook is a country of its own. It’s larger than any other country in the world, and one could even argue that it’s more connected. And while Facebook is the largest social media platform, it’s not alone. Over half of the world’s population is active across various social media platforms. Regardless of the industry you’re in or the size of your business, your audience is on social media, and your competition is as well. In order to compete in any marketplace today, you absolutely must take control of your brand’s image on social media.

The audience is there, the competition is there, and the engagements are happening whether you monitor them or not. Given the sheer size of social media, and given the magnitude of the data collected from various social campaigns, the idea of trying to monitor your brand’s image, keep up with brand mentions, analyze engagements and performance data, and optimize future campaigns based on that data is understandably overwhelming.

social media marketing

However, none of this takes away from the necessity of social media marketing.

If you’re not using social media marketing already,says Patel, you’ll either have to learn it now or lose in the long run.

You can’t compete without a solid social media strategy, and without the best social media analytics tool for your brand. Fortunately, for small business owners and marketing managers alike, there are software tools designed to ease the workload and help you navigate some of the challenges that frequently plague social media campaigns. Social media tools like HipSocial help you monitor and protect your brand’s reputation on social media platforms like Facebook, Twitter, and LinkedIn, to name a few. What’s more, these tools enable you to analyze the performance of social campaigns, collecting data along the way that can influence future optimization. A quick search on Google, however, reveals a seemingly endless supply of apps to choose from. This makes finding the best social media analytics tool for your brand’s unique challenges and obstacles a bit overwhelming. So, to help you find the perfect app for your company, our experts at HipSocial have compiled a list of tips you can use to guide you along the way.

Know the Important Features

Before purchasing the tool, understand what you actually need from the tool. Document your team’s goals and objectives. Having a documented strategy is not only essential to the success of your brand’s social campaigns, it’s also helpful with other initiatives, and it provides a guide of sorts when it comes to selecting the features and functions you need in the best social media analytics tool for your brand.

Know the Important Features

What kind of reports do you need? How frequently does your team require updates on social campaign performance? Finally, what do you need to know about your customers so that you can make personalized content that speaks to them?

Analyze Social Media Trends

The tool should be able to analyze online mentions of your business on social media. That means that it is listening to any post that mentions your brand or a branded hashtag as these posts can signal important changes and trends related to both your followers and the effectiveness of your business online.

The best social media analytics tools enable you to analyze people who have shown interest in your brand, products, or services. Advanced reporting should be top priority for brands of any size and in any industry. This information will tell you who to target and make it easier to create targeted content that engages your audience. Finally, reports should display how your business is trending—not simply how many likes you received. By this, we mean that it should show what is trending around your business as well as what users are interested in.

Analyze Social Media Trends

Set Social Media Goals

The tool should allow you to create social media goals that help you the performance of your brand’s social media efforts. It should allow you to define specific KPI’s and measure the results of your efforts to ensure success. The best social media analytics software will allow you to collect and store data and give you functions that allow you to filter and search through that data with ease.

Set Social Media Goals

In short, the best social media analytics tool for your team will include specific and measurable ways to analyze performance.


Another common mistake in the world of marketing software is to ignore free trials. While there are multiple reasons a brand may offer a free trial, it’s important that you exhaust every feature and function of the prospective analysis software prior to investing in it. Ensure that your team has ample access to the software and be sure to get feedback from them. HipSocial gives users a full month to try it out before investing. Click here to learn more about HipSocial’s trial.


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